ApriaDirect Return Policy
We make returns easy!
At ApriaDirect, we stand behind every product we sell and want you to shop with confidence. Most items can be returned within 60 days of delivery, and eligible products qualify for a refund, store credit, or exchange. Start your return online in just a few clicks.
ApriaDirect makes it easy to send product(s) back – shipping labels are available with tracking details. Please note that refunds may take up to 10 business days to process once we receive your returned product.
↻ Start ReturnHow to Return Your Product
1 Click "Start Return"
Starting your return is simple. Click "START RETURN" and complete the information requested. Remember, it is important that you start this process within 60 days from date of delivery.
2 Drop off your package
Once your return request is processed, a shipping label will be provided. Please drop your package off at any FedEx location within 14 days after the label is provided.
Shipping Fees:
- • $20 for CPAP devices
- • $10 for all other products
- • No fee for risk-free trial items
We are unable to accept returns at Apria branches or offices.
3 Receive your refund
Once we receive your package, your refund, less any applicable shipping fees, will be processed within 10 business days.
Return Criteria
Returns are accepted within 60 days from date of delivery if they meet the criteria below.
Risk-Free Trials▼
We offer a limited risk-free trial for certain products as indicated during the initial terms of sale. If you are not satisfied with a product within the risk-free trial period, you can return the item for a full refund.
Unopened/Unused Items▼
You can return any new and unopened item within 60 days from date of delivery for a full refund to your original payment method. Except that items returned between 46 and 60 days after the date of delivery may be refunded via check mailed to your address.
- Except with respect to risk-free trial items, shipping costs are not eligible for refund.
- Products must be returned with all the original packaging, including manuals. Items that do not meet these requirements will be sent back to you.
Opened/Used Items▼
To ensure the quality and integrity of the products we sell, we offer a 60-day return option for opened/used items from the date of delivery for most products, with a few exceptions listed below. Used or opened returned items will be refunded to an ApriaDirect store credit (does not expire).
Opened Products: The product has been removed from the original product packaging. This does not include the shipping box.
Used Products: The product shows minimal signs of use or damage.
You may return the same item only once. We do not accept returns of products that have ordinary wear and tear, water damage, cigarette/cigar smoke damage or any damage caused by improper use or accidents.
Exclusions▼
- Special Sales: Certain special sales may be exempt from the return policy. Items that are exempt will be identified at the time of the sale.
- Shipping Costs: Except with respect to risk-free trial items, shipping costs are not eligible for a refund.
✗ Items That Cannot Be Returned If Opened or Used
The following products must be both new and unopened in their original packaging to qualify for the 60-day return policy. These products can never be returned if used or opened:
- Mask cushions / pillows
- Mask frames / headgear
- Mask accessories (chin straps, mask liners)
- All CPAP parts and supplies
- CPAP therapy accessory items
- CPAP hose lift and support
- CPAP tubing (including AirMini tubing)
- Tubing adapters
- HumidX cartridges for AirMini
- Heat Moisture Exchanger (Breas HME, Transcend AirMist)
- CPAP cleaning fluids and wipes
- CPAP Pillows
- Filters, filter covers, side covers
- Water tubs/tanks/reservoirs, power supply cords, SD cards
- Home Sleep Test
- Oxygen parts and supplies
- Oxygen therapy accessory items
- Fingertip pulse oximeter
↻ Mask Exchanges
We are dedicated to your comfort and success with CPAP therapy. To help ensure that you find the right mask, we offer a 60-day return option for all complete mask systems (cushions, frames, and headgear bought separately are excluded).
If the mask is not a fit for you, simply initiate a return and select "Dissatified with product" as the return reason. Please add detailed comments within your return request for support and guidance with your mask exchange. An ApriaDirect representative will reach out to offer you assistance.
Important Timelines60 days
Return window from date of delivery
14 days
To drop off package after receiving shipping label
10 days
Refund processing time after we receive your return
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